Tracking Has Not Started

1. Allow 48–72 hours after dispatch.
2. Confirm the number was entered correctly.
3. Check whether the carrier issued a new number.

Tracking Has Stopped Moving

1. Review the most recent carrier scan.
2. Allow for weekends, holidays and customs checks.
3. Verify the status with the local carrier.

Marked Delivered but Missing

1. Check the mailbox and safe delivery areas.
2. Check reception, building staff and household members.
3. Confirm the delivery location with the carrier.

Customs Clearance Required

The recipient is responsible for destination-country clearance and applicable duties, VAT, taxes or fees not shown at checkout.

Incorrect Address

Junlan is not responsible for loss caused by an incorrect or incomplete customer-submitted address.

Carrier-Confirmed Loss

If the carrier confirms loss or misdelivery through carrier error, an eligible order may be resent or refunded.