FAQ

Junlan Help Center

Frequently Asked Questions

Answers about Junlan sweat gear, sizing, use, care, payments, shipping, tracking and returns.

Products & Use

What products does Junlan offer?
Junlan offers men's and women's sauna shirts, sweat vests, waist trimmers, workout jackets, full-body sweat suits, jumpsuits, sweat shorts and targeted thigh or training wraps.
What are the Junlan series?
The store presents Daily Sweat, Sports Performance and Style Confidence as three ways to explore the range by routine, performance focus and athletic style.
Does more sweat mean more body-fat loss?
No. Sweat is the body's cooling response, and temporary weight change after sweating is mainly water loss. Sweat gear should not be treated as a guaranteed fat- or weight-loss product.
How do I choose the right size?
Measure the chest or full bust, waist, hip and any other area requested by the product chart. Full-body products may also require torso and inseam measurements. Do not deliberately size down.
How should I use sweat gear safely?
Begin with a manageable session, maintain appropriate hydration and stop if you feel dizzy, weak, overheated, numb or unusually short of breath. Anyone with health concerns should seek professional advice before use.
How should I wash the product?
Follow the garment care label. Close zippers and hook-and-loop fasteners before washing when instructed, and allow the product to dry completely before storage.

Orders & Payment

What payment methods are available?
Supported methods include PayPal, Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. Only methods displayed at checkout are available.
How long does processing take?
Quick-ship items generally dispatch within 24 hours. Other items may require 1–2 business days.
Can I change my shipping address?
Once processing or shipment has begun, the delivery address cannot be changed.

Shipping & Tracking

How long does shipping take?
Standard transit to listed destinations is estimated at 7–10 business days after processing and dispatch.
When will tracking update?
Tracking may take 48–72 hours to appear after dispatch.
Will I pay import duties?
International shipments may incur duties, VAT, taxes or clearance fees. Unless shown at checkout, these charges are the recipient's responsibility.

Returns

What is the return window?
Eligible items may be returned or exchanged within 30 days of delivery, subject to product-condition requirements.
What condition must the item be in?
It must remain unworn, unwashed, unstained, undamaged and undeformed, with original tags, packaging and included parts intact.
Who pays return shipping?
Junlan covers eligible wrong-item, damaged-item and confirmed quality-issue cases. For fit or preference returns, the customer is responsible for return shipping.

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