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Incorrect Address
Junlan is not responsible for loss caused by an incorrect or incomplete customer-submitted address.
Return & Exchange Policy
Junlan Customer Policy
Return & Exchange Policy
Eligible Junlan products may be returned or exchanged within 30 days of delivery, subject to the requirements below.
Eligible Product Condition
- The request is made within 30 days after delivery.
- The product remains intact and in its original condition.
- Original tags remain attached.
- Original packaging and included parts are complete.
- The product has not been worn, exercised in, washed, stained, damaged, altered or deformed.
- There are no signs of perspiration, fragrance, deodorant, body products or other use.
Wrong, Damaged or Defective Products
When the wrong product was sent, the item arrived damaged, or a confirmed quality problem exists, Junlan is responsible for eligible return postage and replacement costs.
Clear photographs of the product and packaging may be required.
Fit or Preference Returns
If an item does not fit as expected or the return is based on personal preference, the customer is responsible for return shipping and related expenses.
Use a registered, traceable shipping service. The parcel remains the customer's responsibility until received.
Delivery Exceptions
Carrier Error or Loss
If the carrier confirms loss or misdelivery, an eligible order may be resent or refunded.
Customs Clearance
Destination-country clearance and import obligations are the recipient's responsibility.
Stagnant Tracking
Verify unchanged tracking information with the local carrier or postal service.
Refund Timing
After an approved refund is issued, it generally takes 3–5 business days to appear on the original payment account.